{"id":77,"date":"2025-08-28T07:11:38","date_gmt":"2025-08-28T07:11:38","guid":{"rendered":"https:\/\/ecolymp.eu\/?page_id=77"},"modified":"2026-08-26T09:38:28","modified_gmt":"2026-08-26T09:38:28","slug":"support","status":"publish","type":"page","link":"https:\/\/ecolymp.eu\/sl\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
\n
\n Ecolymp Support Center<\/span><\/p>\n

Support, Warranty & After-Sales Service<\/h1>\n

\n Find information about returns, refunds, shipping, warranty coverage, RMA procedures and brand-specific after-sales policies for Ecolymp e-bikes, scooters and accessories.\n <\/p>\n

\n Contact Support<\/a>
\n Return & Refund Policy<\/a>\n <\/div>\n<\/p><\/div>\n
\n <\/p>\n
\u21a9<\/div>\n

Return & Refund Policy<\/h2>\n

\n Learn about return eligibility, refund processing, change-of-mind returns and damaged-on-arrival handling.\n <\/p>\n

View Policy \u2192<\/span>
\n <\/a><\/p>\n

<\/p>\n

\ud83d\ude9a<\/div>\n

Shipping Policy<\/h2>\n

\n Check shipping coverage, delivery times, supported EU regions, couriers and logistics handling.\n <\/p>\n

View Policy \u2192<\/span>
\n <\/a><\/p>\n

<\/p>\n

\ud83d\udee1<\/div>\n

Warranty Policy<\/h2>\n

\n Understand general warranty coverage, claim requirements, exclusions and replacement parts support.\n <\/p>\n

View Policy \u2192<\/span>
\n <\/a>\n <\/div>\n

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\n Brand Policies<\/span><\/p>\n

Brand-Specific Warranty & After-Sales Terms<\/h2>\n

\n Warranty periods, return conditions and replacement parts support may vary by brand, product model and issue type. Please check the policy for your product brand.\n <\/p>\n<\/p><\/div>\n

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\n DRVETION<\/strong>
\n Warranty & After-Sales Policy<\/span>
\n <\/a><\/p>\n


\n DUOTTS & ONESPORT<\/strong>
\n Warranty & After-Sales Policy<\/span>
\n <\/a><\/p>\n


\n ENGWE<\/strong>
\n Warranty & After-Sales Policy<\/span>
\n <\/a><\/p>\n


\n KuKirin<\/strong>
\n Warranty & After-Sales Policy<\/span>
\n <\/a>\n <\/div>\n<\/p><\/div>\n

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\n How it works<\/span><\/p>\n

Need after-sales support?<\/h2>\n

\n Please contact us before returning any product. To help us process your request faster, include your order number, product model, issue description, photos or videos, tracking number and any serial number or label if available.\n <\/p>\n<\/p><\/div>\n

    \n
  1. \n Contact Ecolymp Support<\/strong>
    \n Email us with your order details and issue description.<\/span>\n <\/li>\n
  2. \n Provide Evidence<\/strong>
    \n Send clear photos, videos, packaging photos, serial numbers or labels where required.<\/span>\n <\/li>\n
  3. \n Case Review<\/strong>
    \n We will review the case and confirm the suitable solution.<\/span>\n <\/li>\n
  4. \n RMA \/ Resolution<\/strong>
    \n If a return is approved, follow the RMA instructions before shipping anything back.<\/span>\n <\/li>\n<\/ol><\/div>\n
    \n

    Contact Support<\/h2>\n

    \n Email: support@ecolymp.eu<\/a>\n <\/p>\n

    \n Please do not return products without prior approval. Unapproved returns may be refused, delayed or result in additional costs.\n <\/p>\n<\/p><\/div>\n<\/section>\n