{"id":982,"date":"2026-07-03T13:18:51","date_gmt":"2026-07-03T13:18:51","guid":{"rendered":"https:\/\/ecolymp.eu\/?page_id=982"},"modified":"2026-08-26T10:46:16","modified_gmt":"2026-08-26T10:46:16","slug":"duotts-onesport-warranty-after-sales-policy","status":"publish","type":"page","link":"https:\/\/ecolymp.eu\/sl\/support\/duotts-onesport-warranty-after-sales-policy\/","title":{"rendered":"DUOTTS &#038; ONESPORT Warranty &#038; After-Sales Policy"},"content":{"rendered":"<section class=\"m8-policy-page\">\n<div class=\"m8-policy-hero\">\n    <span class=\"m8-policy-label\">Brand Policy<\/span><\/p>\n<h1>DUOTTS &#038; ONESPORT Warranty &#038; After-Sales Policy<\/h1>\n<p>\n      This page explains warranty coverage, return conditions, claim requirements, replacement parts support and shipping information for DUOTTS and ONESPORT products purchased from Ecolymp.\n    <\/p>\n<\/p><\/div>\n<div class=\"m8-policy-notice\">\n    <strong>Important:<\/strong><br \/>\n    <span><br \/>\n      This page applies to DUOTTS and ONESPORT brand products. Please contact Ecolymp Support before returning any product, sending parts back, or arranging repairs.<br \/>\n    <\/span>\n  <\/div>\n<div class=\"m8-policy-layout\">\n<aside class=\"m8-policy-toc\">\n      <strong>On this page<\/strong><br \/>\n      <a href=\"#overview\">Overview<\/a><br \/>\n      <a href=\"#warranty-summary\">Warranty Summary<\/a><br \/>\n      <a href=\"#coverage-table\">Warranty Coverage Table<\/a><br \/>\n      <a href=\"#claim-procedure\">Warranty Claim Procedure<\/a><br \/>\n      <a href=\"#returns\">Return &#038; Exchange Policy<\/a><br \/>\n      <a href=\"#damages\">Damages &#038; Issues<\/a><br \/>\n      <a href=\"#non-returnable\">Non-Returnable Cases<\/a><br \/>\n      <a href=\"#exclusions\">Warranty Exclusions<\/a><br \/>\n      <a href=\"#shipping\">Shipping Policy<\/a><br \/>\n      <a href=\"#shipping-protection\">Shipping Protection<\/a><br \/>\n      <a href=\"#contact\">Contact Support<\/a><br \/>\n    <\/aside>\n<div class=\"m8-policy-content\">\n<section id=\"overview\" class=\"m8-policy-block\">\n<h2>1. Overview<\/h2>\n<p>\n          DUOTTS and ONESPORT warranty support covers eligible new electric bicycles against confirmed manufacturing defects within the applicable warranty period.\n        <\/p>\n<p>\n          If your e-bike meets the applicable maintenance and usage requirements, Ecolymp will assist with diagnosis, warranty claim handling, replacement parts, repair support and after-sales communication.\n        <\/p>\n<p>\n          This brand policy works together with Ecolymp\u2019s general Return &#038; Refund Policy, Warranty Policy and Shipping Policy.\n        <\/p>\n<div class=\"m8-policy-cards\">\n<div>\n<h3>Up to 2 Years<\/h3>\n<p>Eligible new e-bikes may be covered against manufacturing defects for up to 2 years.<\/p>\n<\/p><\/div>\n<div>\n<h3>30-Day Return Window<\/h3>\n<p>Eligible returns may be requested within 30 days after receiving the product, subject to conditions.<\/p>\n<\/p><\/div>\n<div>\n<h3>Proof Required<\/h3>\n<p>Photos, videos, written explanation and order details may be required before parts are approved.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"warranty-summary\" class=\"m8-policy-block\">\n<h2>2. Warranty Summary<\/h2>\n<p>\n          DUOTTS and ONESPORT warranty coverage applies to confirmed manufacturing defects. Warranty solutions may include diagnosis, replacement parts, repair support, or other after-sales solutions depending on the issue.\n        <\/p>\n<p>\n          If the issue or part falls outside the warranty scope, Ecolymp may still assist with diagnosis and help provide paid replacement parts where available.\n        <\/p>\n<div class=\"m8-policy-note\">\n          <strong>Shipping damage:<\/strong><br \/>\n          <span><br \/>\n            Parts damaged during shipment may be replaced after verification. Shipping damage should be reported as soon as possible and normally within 14 days after delivery.<br \/>\n          <\/span>\n        <\/div>\n<\/section>\n<section id=\"coverage-table\" class=\"m8-policy-block\">\n<h2>3. Free Warranty Coverage Table<\/h2>\n<p>\n          The following table summarizes the main DUOTTS \/ ONESPORT warranty coverage periods.\n        <\/p>\n<div class=\"m8-table-wrap\">\n<table class=\"m8-policy-table\">\n<thead>\n<tr>\n<th>Part \/ Component<\/th>\n<th>Warranty Period<\/th>\n<th>Typical Coverage<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Motor<\/td>\n<td>24 months<\/td>\n<td>Confirmed manufacturing defect or non-human-caused failure within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Battery<\/td>\n<td>12 months<\/td>\n<td>Confirmed battery issue within the warranty period, subject to correct use and maintenance.<\/td>\n<\/tr>\n<tr>\n<td>Charger<\/td>\n<td>24 months<\/td>\n<td>Confirmed charger defect within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Frame<\/td>\n<td>24 months<\/td>\n<td>Confirmed manufacturing defect affecting the frame.<\/td>\n<\/tr>\n<tr>\n<td>Controller<\/td>\n<td>24 months<\/td>\n<td>Confirmed controller defect within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Display<\/td>\n<td>24 months<\/td>\n<td>Confirmed display defect within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Headlight<\/td>\n<td>24 months<\/td>\n<td>Confirmed non-human-caused defect within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Front &#038; Rear Brakes<\/td>\n<td>24 months<\/td>\n<td>Confirmed warranty defect, excluding normal wear-and-tear parts where applicable.<\/td>\n<\/tr>\n<tr>\n<td>Shock Absorbers<\/td>\n<td>24 months<\/td>\n<td>Confirmed manufacturing defect within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Throttle<\/td>\n<td>24 months<\/td>\n<td>Confirmed throttle defect within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Front Fork<\/td>\n<td>24 months<\/td>\n<td>Confirmed manufacturing defect within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Handlebar<\/td>\n<td>24 months<\/td>\n<td>Confirmed manufacturing defect within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Pedal Assist Sensor<\/td>\n<td>24 months<\/td>\n<td>Confirmed PAS defect within the warranty period.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<div class=\"m8-policy-note\">\n          <strong>Accessories:<\/strong><br \/>\n          <span><br \/>\n            Accessories sold separately are generally not covered by warranty except for verified shipping damage.<br \/>\n          <\/span>\n        <\/div>\n<\/section>\n<section id=\"claim-procedure\" class=\"m8-policy-block\">\n<h2>4. Warranty Claim Procedure<\/h2>\n<p>\n          To process a DUOTTS or ONESPORT warranty claim, please provide clear evidence and written details of the issue.\n        <\/p>\n<ol>\n<li>\n            <strong>Provide visual evidence.<\/strong><br \/>\n            Send photos or videos showing the defect, together with a written explanation of the issue.\n          <\/li>\n<li>\n            <strong>Support review.<\/strong><br \/>\n            Ecolymp Support will review the evidence and may request additional photos, videos, labels, codes or troubleshooting information.\n          <\/li>\n<li>\n            <strong>Defect confirmation.<\/strong><br \/>\n            Once a manufacturing defect is confirmed, replacement parts or another suitable solution may be arranged.\n          <\/li>\n<li>\n            <strong>Parts dispatch.<\/strong><br \/>\n            Replacement parts are only shipped after required proof has been received and the claim is approved.\n          <\/li>\n<\/ol>\n<p>\n          Warranty parts are generally handled within 1\u201310 business days after the required information is submitted, depending on part availability, warehouse processing and case complexity.\n        <\/p>\n<p>\n          Warranty parts may be shipped by UPS, FedEx, DHL or another suitable carrier depending on size and warehouse arrangement. Expedited shipping is not normally available for warranty parts.\n        <\/p>\n<div class=\"m8-policy-warning\">\n          Products or parts returned without valid documentation may be delayed or denied warranty coverage.\n        <\/div>\n<\/section>\n<section id=\"returns\" class=\"m8-policy-block\">\n<h2>5. Return &#038; Exchange Policy<\/h2>\n<p>\n          DUOTTS and ONESPORT products may be eligible for return within 30 days from the date you receive the product, subject to approval and return conditions.\n        <\/p>\n<p>\n          To qualify for a return, the item must normally be in original condition, unused, complete, and returned with all original packaging and accessories.\n        <\/p>\n<ul>\n<li>The e-bike must be unworn or unused.<\/li>\n<li>The display should show less than 10 km of mileage.<\/li>\n<li>Original packaging must be included.<\/li>\n<li>Charger, keys, hardware, manuals and included accessories must be returned.<\/li>\n<li>Proof of purchase is required.<\/li>\n<li>Returns must be approved before the product is shipped back.<\/li>\n<\/ul>\n<p>\n          If the product affects normal operation within the return period, Ecolymp may accept the return and issue a refund after verification. For minor defects, compensation or replacement parts may be offered instead.\n        <\/p>\n<p>\n          Returns sent without prior approval will not be accepted.\n        <\/p>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/return-refund-policy\/\">View Return &#038; Refund Policy<\/a><br \/>\n          <a href=\"\/support\/warranty-policy\/\">View Warranty Policy<\/a>\n        <\/div>\n<\/section>\n<section id=\"damages\" class=\"m8-policy-block\">\n<h2>6. Damages, Defective or Incorrect Items<\/h2>\n<p>\n          Please inspect your order immediately upon receipt. If the product is defective, damaged, incorrect, or missing parts, contact Ecolymp Support as soon as possible so we can evaluate the issue.\n        <\/p>\n<ul>\n<li>Order number<\/li>\n<li>Tracking number<\/li>\n<li>Product model and color<\/li>\n<li>Photos of the outer packaging and shipping label<\/li>\n<li>Photos or videos showing the damaged, incorrect or defective item<\/li>\n<li>Description of the issue<\/li>\n<\/ul>\n<p>\n          For shipping damage, please keep all packaging and photo evidence. Depending on the damage severity and verification result, Ecolymp may offer replacement parts, replacement product, repair support, compensation or refund.\n        <\/p>\n<\/section>\n<section id=\"non-returnable\" class=\"m8-policy-block\">\n<h2>7. Non-Returnable or Restricted Return Cases<\/h2>\n<p>\n          The following cases may be non-returnable or subject to refusal, delay or deduction:\n        <\/p>\n<ul>\n<li>Products purchased from unauthorized dealers.<\/li>\n<li>Damage caused by human error, misuse, accident or improper operation.<\/li>\n<li>Modified products or products repaired without authorization.<\/li>\n<li>Gifts, promotional items or selected special items.<\/li>\n<li>Online accessory purchases such as fenders, gift boxes, frames, helmets, controllers, phone holders, pumps, covers, locks, mirrors and similar items.<\/li>\n<li>Additional accessories purchased separately where the customer ordered the wrong part or compatibility was not confirmed.<\/li>\n<li>Used products or products that no longer meet return-condition requirements.<\/li>\n<li>Second-hand products or products without valid proof of purchase.<\/li>\n<\/ul>\n<\/section>\n<section id=\"exclusions\" class=\"m8-policy-block\">\n<h2>8. Warranty Exclusions<\/h2>\n<p>\n          DUOTTS and ONESPORT warranty does not normally cover:\n        <\/p>\n<ul>\n<li>Consumables and normal wear parts such as brake pads, tires, inner tubes, chains, rims, cables, housings, grips, spokes and similar components.<\/li>\n<li>Damage caused by collisions, fire, accidents, overloading, misuse or lack of maintenance.<\/li>\n<li>Damage caused by environmental factors such as acid rain, volcanic ash, sea salt, bird droppings, hail, UV exposure or similar exposure.<\/li>\n<li>Use inconsistent with the intended e-bike purpose.<\/li>\n<li>Exceeding weight or speed limits stated for the model.<\/li>\n<li>Exposing the e-bike or battery to extreme temperatures for extended periods.<\/li>\n<li>Submersion in water or other liquids.<\/li>\n<li>Exposure to floods, storms or hail.<\/li>\n<li>Attempting to modify, reprogram or tamper with the electronic system.<\/li>\n<li>Improper battery maintenance or failure to follow the user manual.<\/li>\n<li>Unauthorized modifications or repairs.<\/li>\n<li>Stolen bicycles.<\/li>\n<\/ul>\n<div class=\"m8-policy-warning\">\n          Unauthorized modifications or repairs may void warranty coverage and may disqualify the product from warranty service.\n        <\/div>\n<\/section>\n<section id=\"shipping\" class=\"m8-policy-block\">\n<h2>9. Shipping Policy<\/h2>\n<p>\n          DUOTTS and ONESPORT e-bikes are commonly shipped from a Poland warehouse, depending on product availability and destination.\n        <\/p>\n<p>\n          In-stock orders are normally processed within 1\u20132 business days, excluding pre-orders. Estimated delivery is usually 3\u20137 business days depending on your location and local courier conditions.\n        <\/p>\n<p>\n          Free ground shipping may be available for eligible e-bike orders to supported European countries. Accessories and parts may have different shipping rules.\n        <\/p>\n<div class=\"m8-country-list\">\n          <span>France<\/span><br \/>\n          <span>Italy<\/span><br \/>\n          <span>Poland<\/span><br \/>\n          <span>Portugal<\/span><br \/>\n          <span>Spain<\/span><br \/>\n          <span>Germany<\/span><br \/>\n          <span>Belgium<\/span><br \/>\n          <span>Austria<\/span><br \/>\n          <span>Czech Republic<\/span><br \/>\n          <span>Slovakia<\/span><br \/>\n          <span>Sweden<\/span><br \/>\n          <span>Finland<\/span><br \/>\n          <span>Romania<\/span><br \/>\n          <span>Greece<\/span><br \/>\n          <span>Netherlands<\/span><br \/>\n          <span>Denmark<\/span><br \/>\n          <span>Hungary<\/span>\n        <\/div>\n<h3>Order Tracking<\/h3>\n<p>\n          After your order has been shipped, tracking information will normally be sent by email. Tracking updates may take extra time due to local courier delays or carrier scanning schedules.\n        <\/p>\n<h3>Pre-orders<\/h3>\n<p>\n          Pre-ordered items ship according to the estimated delivery date listed on the product page. In-stock items normally ship within 1\u20132 business days.\n        <\/p>\n<h3>Order Cancellation<\/h3>\n<p>\n          You may cancel your order before it ships for a full refund. Once shipped, orders cannot normally be canceled and may need to follow the return process after delivery.\n        <\/p>\n<h3>Delivery and Signature<\/h3>\n<p>\n          Due to the high value of e-bikes and lithium batteries, delivery may require a signature or visual confirmation upon receipt. Couriers are generally not permitted to leave packages unattended.\n        <\/p>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/shipping-policy\/\">View Shipping Policy<\/a>\n        <\/div>\n<\/section>\n<section id=\"shipping-protection\" class=\"m8-policy-block\">\n<h2>10. Shipping Protection and Delivery Claims<\/h2>\n<p>\n          Some DUOTTS \/ ONESPORT orders may offer optional shipping protection. If available and selected, it may help cover lost, damaged or misdelivered packages according to the applicable claim rules.\n        <\/p>\n<div class=\"m8-table-wrap\">\n<table class=\"m8-policy-table\">\n<thead>\n<tr>\n<th>Claim Type<\/th>\n<th>Typical Requirement<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Lost package<\/td>\n<td>Provide order number, tracking number and issue details. Investigation may be required.<\/td>\n<\/tr>\n<tr>\n<td>Marked delivered but not received<\/td>\n<td>Contact support quickly with tracking proof and delivery information.<\/td>\n<\/tr>\n<tr>\n<td>Damaged package<\/td>\n<td>Keep all packaging and provide photos or videos of the package, label and product damage.<\/td>\n<\/tr>\n<tr>\n<td>Wrong delivery<\/td>\n<td>Provide order details, tracking information and evidence for verification.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<p>\n          To file a shipping claim, email Ecolymp Support with your order number, issue description, tracking number, photos or screenshots and contact details.\n        <\/p>\n<\/section>\n<section id=\"contact\" class=\"m8-policy-block\">\n<h2>11. Contact Support<\/h2>\n<p>\n          For DUOTTS or ONESPORT warranty, return, shipping or replacement parts support, please contact Ecolymp Support before taking further action.\n        <\/p>\n<div class=\"m8-contact-box\">\n<div>\n            <strong>Email<\/strong><br \/>\n            <a href=\"mailto:support@ecolymp.eu\">support@ecolymp.eu<\/a>\n          <\/div>\n<div>\n            <strong>Please include<\/strong><br \/>\n            <span>Order number, product model, issue description, photos\/videos, tracking number and serial number or label if available.<\/span>\n          <\/div>\n<\/p><\/div>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/\">Back to Support Center<\/a><br \/>\n          <a href=\"\/support\/warranty-policy\/\">Warranty Policy<\/a><br \/>\n          <a href=\"\/support\/return-refund-policy\/\">Return &#038; Refund Policy<\/a><br \/>\n          <a href=\"\/support\/shipping-policy\/\">Shipping Policy<\/a>\n        <\/div>\n<\/section><\/div>\n<\/p><\/div>\n<\/section>\n<style>\n.m8-policy-page {\n  max-width: 1280px;\n  margin: 0 auto;\n  padding: 70px 24px;\n}<\/p>\n<p>.m8-policy-hero {\n  padding: 56px 54px;\n  border-radius: 30px;\n  background: linear-gradient(135deg, #f3fbfa 0%, #ffffff 62%);\n  border: 1px solid rgba(0, 169, 157, 0.18);\n  box-shadow: 0 18px 50px rgba(0,0,0,.05);\n}<\/p>\n<p>.m8-policy-label {\n  display: inline-flex;\n  margin-bottom: 18px;\n  padding: 8px 16px;\n  border-radius: 999px;\n  background: rgba(0,169,157,.12);\n  color: #008f86;\n  font-size: 14px;\n  font-weight: 800;\n}<\/p>\n<p>.m8-policy-hero h1 {\n  margin: 0 0 18px;\n  max-width: 820px;\n  color: #222;\n  font-size: 48px;\n  line-height: 1.08;\n}<\/p>\n<p>.m8-policy-hero p {\n  max-width: 880px;\n  margin: 0;\n  color: #555;\n  font-size: 18px;\n  line-height: 1.75;\n}<\/p>\n<p>.m8-policy-notice {\n  display: flex;\n  gap: 14px;\n  margin: 28px 0;\n  padding: 20px 24px;\n  border-radius: 18px;\n  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align-items: center;\n  min-height: 44px;\n  padding: 0 18px;\n  border-radius: 999px;\n  background: #00a99d;\n  color: #fff;\n  text-decoration: none;\n  font-weight: 800;\n}<\/p>\n<p>.m8-policy-links a:nth-child(n+2) {\n  background: #fff;\n  color: #00a99d;\n  border: 1px solid rgba(0,169,157,.35);\n}<\/p>\n<p>@media (max-width: 980px) {\n  .m8-policy-layout {\n    grid-template-columns: 1fr;\n  }<\/p>\n<p>  .m8-policy-toc {\n    position: static;\n  }<\/p>\n<p>  .m8-policy-cards,\n  .m8-contact-box {\n    grid-template-columns: 1fr;\n  }<\/p>\n<p>  .m8-policy-hero {\n    padding: 38px 28px;\n  }<\/p>\n<p>  .m8-policy-hero h1 {\n    font-size: 34px;\n  }\n}<\/p>\n<p>@media (max-width: 560px) {\n  .m8-policy-page {\n    padding: 42px 16px;\n  }<\/p>\n<p>  .m8-policy-hero {\n    padding: 30px 20px;\n    border-radius: 22px;\n  }<\/p>\n<p>  .m8-policy-hero h1 {\n    font-size: 30px;\n  }<\/p>\n<p>  .m8-policy-hero p {\n    font-size: 16px;\n  }<\/p>\n<p>  .m8-policy-notice {\n    display: block;\n  }<\/p>\n<p>  .m8-policy-block {\n    padding: 24px 18px;\n  }<\/p>\n<p>  .m8-policy-block h2 {\n    font-size: 26px;\n  }\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Brand Policy DUOTTS &#038; ONESPORT Warranty &#038; After-Sales Policy This page explains warranty coverage, return conditions, claim requirements, replacement parts support and shipping information for DUOTTS and ONESPORT products purchased from Ecolymp. Important: This page applies to DUOTTS and ONESPORT brand products. Please contact Ecolymp Support before returning any product, sending parts back, or arranging [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":77,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-982","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/982","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/comments?post=982"}],"version-history":[{"count":6,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/982\/revisions"}],"predecessor-version":[{"id":3292,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/982\/revisions\/3292"}],"up":[{"embeddable":true,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/77"}],"wp:attachment":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/media?parent=982"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}