{"id":984,"date":"2026-07-03T13:19:18","date_gmt":"2026-07-03T13:19:18","guid":{"rendered":"https:\/\/ecolymp.eu\/?page_id=984"},"modified":"2026-08-26T10:45:34","modified_gmt":"2026-08-26T10:45:34","slug":"engwe-warranty-after-sales-policy","status":"publish","type":"page","link":"https:\/\/ecolymp.eu\/sl\/support\/engwe-warranty-after-sales-policy\/","title":{"rendered":"ENGWE Warranty &#038; After-Sales Policy"},"content":{"rendered":"<section class=\"m8-policy-page\">\n<div class=\"m8-policy-hero\">\n    <span class=\"m8-policy-label\">Brand Policy<\/span><\/p>\n<h1>ENGWE Warranty &#038; After-Sales Policy<\/h1>\n<p>\n      This page explains warranty coverage, return conditions, claim requirements, replacement parts support, exclusions and shipping information for ENGWE products purchased from Ecolymp.\n    <\/p>\n<\/p><\/div>\n<div class=\"m8-policy-notice\">\n    <strong>Important:<\/strong><br \/>\n    <span><br \/>\n      This page applies to ENGWE electric bicycles and related accessories. Please contact Ecolymp Support before returning any product, arranging repair, or sending parts back.<br \/>\n    <\/span>\n  <\/div>\n<div class=\"m8-policy-layout\">\n<aside class=\"m8-policy-toc\">\n      <strong>On this page<\/strong><br \/>\n      <a href=\"#overview\">Overview<\/a><br \/>\n      <a href=\"#applicable-products\">Applicable Products<\/a><br \/>\n      <a href=\"#warranty-summary\">Warranty Summary<\/a><br \/>\n      <a href=\"#coverage-table\">Warranty Coverage Table<\/a><br \/>\n      <a href=\"#returns\">Returns &#038; Quality Issues<\/a><br \/>\n      <a href=\"#arrival-issues\">Wrong, Missing or Damaged Items<\/a><br \/>\n      <a href=\"#parts-repair\">Parts &#038; Repair Support<\/a><br \/>\n      <a href=\"#return-instructions\">Return Instructions<\/a><br \/>\n      <a href=\"#exclusions\">Warranty Exclusions<\/a><br \/>\n      <a href=\"#shipping\">Shipping Policy<\/a><br \/>\n      <a href=\"#contact\">Contact Support<\/a><br \/>\n    <\/aside>\n<div class=\"m8-policy-content\">\n<section id=\"overview\" class=\"m8-policy-block\">\n<h2>1. Overview<\/h2>\n<p>\n          ENGWE warranty and after-sales support applies to eligible products purchased from Ecolymp and covers confirmed non-human-caused quality issues within the applicable warranty period.\n        <\/p>\n<p>\n          Warranty coverage depends on the product model, part type, delivery date, issue cause, product condition and verification result.\n        <\/p>\n<p>\n          This brand policy works together with Ecolymp\u2019s general Return &#038; Refund Policy, Warranty Policy and Shipping Policy.\n        <\/p>\n<div class=\"m8-policy-cards\">\n<div>\n<h3>12-Month Main Parts<\/h3>\n<p>Motor, battery, controller and frame are generally covered for 12 months for confirmed non-quality-human-caused issues.<\/p>\n<\/p><\/div>\n<div>\n<h3>Evidence Required<\/h3>\n<p>Warranty claims require photos, videos, order details, tracking information and labels or codes where needed.<\/p>\n<\/p><\/div>\n<div>\n<h3>RMA Required<\/h3>\n<p>Do not return any product without Ecolymp confirmation. Unapproved returns may be refused or delayed.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"applicable-products\" class=\"m8-policy-block\">\n<h2>2. Applicable Products and Regions<\/h2>\n<p>\n          This policy applies to ENGWE electric bicycles and ENGWE electric bicycle accessories purchased from Ecolymp.\n        <\/p>\n<p>\n          ENGWE delivery and after-sales support generally applies to supported EU member countries. Affiliated territories, islands and certain remote regions may be outside the standard delivery or return scope.\n        <\/p>\n<div class=\"m8-policy-note\">\n          <strong>Before ordering:<\/strong><br \/>\n          <span><br \/>\n            If your address is in a remote area, island region, affiliated territory or outside standard EU mainland coverage, please contact Ecolymp Support before placing the order.<br \/>\n          <\/span>\n        <\/div>\n<\/section>\n<section id=\"warranty-summary\" class=\"m8-policy-block\">\n<h2>3. ENGWE Warranty Summary<\/h2>\n<p>\n          ENGWE warranty support generally applies to confirmed non-human-caused issues within the applicable warranty period.\n        <\/p>\n<p>\n          The warranty period is counted from the delivery or receipt date shown by the logistics tracking record, unless otherwise confirmed in writing.\n        <\/p>\n<div class=\"m8-policy-note\">\n          <strong>Important:<\/strong><br \/>\n          <span><br \/>\n            For other accessories, if there is a quality issue at the time of receipt, please report it within 7 days from the delivery date. Quality issues reported after the applicable reporting period may require paid replacement.<br \/>\n          <\/span>\n        <\/div>\n<\/section>\n<section id=\"coverage-table\" class=\"m8-policy-block\">\n<h2>4. Warranty Coverage Table<\/h2>\n<p>\n          The following table summarizes the main ENGWE warranty coverage periods.\n        <\/p>\n<div class=\"m8-table-wrap\">\n<table class=\"m8-policy-table\">\n<thead>\n<tr>\n<th>Category<\/th>\n<th>Parts<\/th>\n<th>Warranty Period<\/th>\n<th>Typical Coverage<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Main Parts<\/td>\n<td>Motor, battery, controller, frame<\/td>\n<td>12 months<\/td>\n<td>Confirmed non-human-caused quality issues within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Function Parts<\/td>\n<td>Front light, tail light, brake light, mechanical brake device, electric brake, electric accelerator<\/td>\n<td>6 months<\/td>\n<td>Confirmed non-human-caused function failure within the warranty period.<\/td>\n<\/tr>\n<tr>\n<td>Appearance Parts<\/td>\n<td>Paint logo, decoration strip, foot pad<\/td>\n<td>3 months<\/td>\n<td>Confirmed appearance-related quality issue within the warranty period, subject to inspection.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<div class=\"m8-policy-note\">\n          <strong>Note:<\/strong><br \/>\n          <span><br \/>\n            The four major components \u2014 battery, motor, controller and frame \u2014 are generally warranted for one year. Non-quality issues are not included.<br \/>\n          <\/span>\n        <\/div>\n<\/section>\n<section id=\"returns\" class=\"m8-policy-block\">\n<h2>5. Returns and Quality Issue Handling<\/h2>\n<p>\n          If your ENGWE product has a suspected quality issue, please contact Ecolymp Support before returning the product or arranging repairs.\n        <\/p>\n<p>\n          The customer must provide relevant evidence, such as email screenshots, photos or videos of the defective product. After receiving the evidence, Ecolymp will review the case and provide feedback or handling suggestions as soon as possible.\n        <\/p>\n<p>\n          If the product cannot be used due to a confirmed quality problem, and inspection after return confirms that the issue is genuine, Ecolymp may provide a suitable solution according to the applicable policy.\n        <\/p>\n<p>\n          If inspection shows that the actual condition does not match the customer\u2019s claim, related costs such as depreciation, freight or inspection costs may be the customer\u2019s responsibility where permitted by applicable law.\n        <\/p>\n<h3>Quality Issues Within 7 Days<\/h3>\n<p>\n          Within 7 days from the delivery date, returns may be supported for serious non-human-caused quality problems, such as motor damage, battery damage, frame damage or multiple damages on the complete bike.\n        <\/p>\n<p>\n          Other issues may be handled through replacement parts, repair support or other suitable solutions instead of full return.\n        <\/p>\n<h3>After 7 Days<\/h3>\n<p>\n          After the first 7 days, most quality-related issues will normally be handled through troubleshooting, replacement parts or repair support according to the applicable warranty period and issue type.\n        <\/p>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/return-refund-policy\/\">View Return &#038; Refund Policy<\/a><br \/>\n          <a href=\"\/support\/warranty-policy\/\">View Warranty Policy<\/a>\n        <\/div>\n<\/section>\n<section id=\"arrival-issues\" class=\"m8-policy-block\">\n<h2>6. Wrong Shipment, Missing Accessories or Product Mismatch<\/h2>\n<p>\n          If the product received is incorrect, missing accessories, or significantly different from the product description, please contact Ecolymp Support promptly with supporting evidence.\n        <\/p>\n<ul>\n<li>Order number<\/li>\n<li>Tracking number<\/li>\n<li>Product model and color<\/li>\n<li>Photos of the package and shipping label<\/li>\n<li>Photos or videos of the received product and accessories<\/li>\n<li>Description of the missing, incorrect or mismatched item<\/li>\n<\/ul>\n<p>\n          For wrong shipment, missing accessories or product mismatch, the issue should generally be reported within 5 working days after the tracking information shows delivery.\n        <\/p>\n<p>\n          After verification, Ecolymp may provide compensation, replacement parts, reshipment, return or exchange depending on the case and applicable policy.\n        <\/p>\n<div class=\"m8-policy-warning\">\n          Please keep the original packaging and all accessories until the case is resolved.\n        <\/div>\n<\/section>\n<section id=\"parts-repair\" class=\"m8-policy-block\">\n<h2>7. Replacement Parts and Repair Support<\/h2>\n<p>\n          During the applicable warranty period, ENGWE may provide free replacement parts for confirmed quality issues. Repair labor or related repair service costs may depend on the issue, product condition, local service availability and applicable policy.\n        <\/p>\n<p>\n          If replacement parts or compensation have already been accepted as the solution, this may affect further return eligibility for the same issue, depending on the case, brand policy and applicable law.\n        <\/p>\n<p>\n          If the issue falls outside warranty coverage, Ecolymp may still assist with paid replacement parts, diagnosis or repair guidance where available.\n        <\/p>\n<\/section>\n<section id=\"return-instructions\" class=\"m8-policy-block\">\n<h2>8. Return Instructions and Package Requirements<\/h2>\n<p>\n          Please do not return any ENGWE product without Ecolymp approval. If a return is required, Ecolymp Support will confirm the correct return method and RMA process.\n        <\/p>\n<ol>\n<li>\n            <strong>Clean the product before return.<\/strong><br \/>\n            The bicycle should be cleaned thoroughly, especially the frame, handlebars, front and rear wheels and rear cover.\n          <\/li>\n<li>\n            <strong>Return all accessories.<\/strong><br \/>\n            Include the charger, tool kit, manuals, keys, accessories and original packaging where required.\n          <\/li>\n<li>\n            <strong>Use the approved return method.<\/strong><br \/>\n            Follow the return instructions confirmed by Ecolymp Support.\n          <\/li>\n<li>\n            <strong>Attach the return label correctly.<\/strong><br \/>\n            If a return label is provided, it should be clearly attached to the outer carton and cover the original shipping label where required.\n          <\/li>\n<li>\n            <strong>Keep proof of handover.<\/strong><br \/>\n            If you hand the package to a courier, keep proof of handover and tracking information.\n          <\/li>\n<\/ol>\n<div class=\"m8-policy-warning\">\n          Returns sent without approval, incorrect tracking information, poor packaging or missing accessories may be refused, delayed or result in deductions.\n        <\/div>\n<\/section>\n<section id=\"exclusions\" class=\"m8-policy-block\">\n<h2>9. Warranty Exclusions<\/h2>\n<p>\n          ENGWE warranty does not normally cover issues caused by:\n        <\/p>\n<ul>\n<li>Vehicle modifications using non-original parts.<\/li>\n<li>Violent use, intentional destruction, misuse or abuse.<\/li>\n<li>Traffic accidents, natural disasters, war, fire or similar external events.<\/li>\n<li>Water ingress, water immersion, flooding or moisture-related damage.<\/li>\n<li>Unstable voltage, incorrect charging or improper electrical use.<\/li>\n<li>Components beyond the applicable warranty period.<\/li>\n<li>Overloading or exceeding product weight limits.<\/li>\n<li>Failure to follow the user manual for operation, maintenance and care.<\/li>\n<li>Failure to drive safely according to local laws and regulations.<\/li>\n<li>False evidence, forged claim materials or inaccurate claim information.<\/li>\n<li>Unauthorized repair, disassembly or modification before support confirmation.<\/li>\n<li>Road certificate concerns where the product page or product nature has already made this clear.<\/li>\n<\/ul>\n<div class=\"m8-policy-warning\">\n          If false evidence is provided, after-sales service for that order may be refused, and any compensation or replacement parts already provided may be charged back to the customer where permitted by applicable law.\n        <\/div>\n<\/section>\n<section id=\"shipping\" class=\"m8-policy-block\">\n<h2>10. ENGWE Shipping Policy<\/h2>\n<p>\n          ENGWE products may be shipped from EU warehouses depending on product type, stock status and destination country.\n        <\/p>\n<div class=\"m8-table-wrap\">\n<table class=\"m8-policy-table\">\n<thead>\n<tr>\n<th>Product Type<\/th>\n<th>Warehouse<\/th>\n<th>Estimated Delivery<\/th>\n<th>Typical Carrier \/ Fee<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Electric bicycles and electric scooters<\/td>\n<td>EU warehouse<\/td>\n<td>France \/ Poland: usually 2\u20135 working days. Other supported countries: usually 7\u201310 working days.<\/td>\n<td>DPD may be free for standard delivery. FedEx or other services may require additional fees depending on destination and product.<\/td>\n<\/tr>\n<tr>\n<td>Accessories<\/td>\n<td>EU warehouse or China warehouse depending on stock<\/td>\n<td>EU region: usually 7\u201310 working days. China shipment: usually 7\u201315 working days.<\/td>\n<td>DPD, DHL, CNE or other suitable carriers depending on warehouse and destination.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<h3>Order Processing<\/h3>\n<p>\n          For in-stock products, order processing normally begins within 2 working days after order confirmation, and shipment may be arranged on the next available working day. Pre-order and out-of-stock items follow the timing shown on the product page.\n        <\/p>\n<h3>Delivery Scope<\/h3>\n<p>\n          Shipping is available to most supported EU countries. Delivery to Switzerland, Norway, Turkey and island regions may not be supported.\n        <\/p>\n<div class=\"m8-country-list\">\n          <span>France<\/span><br \/>\n          <span>Poland<\/span><br \/>\n          <span>Spain<\/span><br \/>\n          <span>Italy<\/span><br \/>\n          <span>Germany<\/span><br \/>\n          <span>Austria<\/span><br \/>\n          <span>Belgium<\/span><br \/>\n          <span>Bulgaria<\/span><br \/>\n          <span>Croatia<\/span><br \/>\n          <span>Czech Republic<\/span><br \/>\n          <span>Denmark<\/span><br \/>\n          <span>Estonia<\/span><br \/>\n          <span>Finland<\/span><br \/>\n          <span>Greece<\/span><br \/>\n          <span>Hungary<\/span><br \/>\n          <span>Ireland<\/span><br \/>\n          <span>Latvia<\/span><br \/>\n          <span>Lithuania<\/span><br \/>\n          <span>Luxembourg<\/span><br \/>\n          <span>Netherlands<\/span><br \/>\n          <span>Portugal<\/span><br \/>\n          <span>Romania<\/span><br \/>\n          <span>Slovakia<\/span><br \/>\n          <span>Slovenia<\/span><br \/>\n          <span>Sweden<\/span>\n        <\/div>\n<h3>Tracking and Order Changes<\/h3>\n<p>\n          Once the order is shipped, tracking information will normally be sent by email. After shipment, changing address, delivery method, color or model may not be possible or may result in extra fees and delays.\n        <\/p>\n<p>\n          If an order has already shipped, cancellation may not be possible. The order may need to follow the return process after delivery.\n        <\/p>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/shipping-policy\/\">View Shipping Policy<\/a>\n        <\/div>\n<\/section>\n<section id=\"return-other-instructions\" class=\"m8-policy-block\">\n<h2>Return and Other Instructions<\/h2>\n<p>\n    For Romania, Bulgaria, Croatia and Serbia, the delivery location may be relatively remote and logistics costs may fluctuate. Additional logistics fees may apply in some cases. Please contact Ecolymp support before placing an order or arranging a return so that we can confirm the applicable shipping or return cost.\n  <\/p>\n<\/section>\n<section id=\"contact\" class=\"m8-policy-block\">\n<h2>11. Contact Support<\/h2>\n<p>\n          For ENGWE warranty, return, shipping or replacement parts support, please contact Ecolymp Support before taking further action.\n        <\/p>\n<div class=\"m8-contact-box\">\n<div>\n            <strong>Email<\/strong><br \/>\n            <a href=\"mailto:support@ecolymp.eu\">support@ecolymp.eu<\/a>\n          <\/div>\n<div>\n            <strong>Please include<\/strong><br \/>\n            <span>Order number, product model, issue description, photos\/videos, tracking number and serial number or label if available.<\/span>\n          <\/div>\n<\/p><\/div>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/\">Back to Support Center<\/a><br \/>\n          <a href=\"\/support\/warranty-policy\/\">Warranty Policy<\/a><br \/>\n          <a href=\"\/support\/return-refund-policy\/\">Return &#038; Refund Policy<\/a><br \/>\n          <a href=\"\/support\/shipping-policy\/\">Shipping Policy<\/a>\n        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display: block;\n  }<\/p>\n<p>  .m8-policy-block {\n    padding: 24px 18px;\n  }<\/p>\n<p>  .m8-policy-block h2 {\n    font-size: 26px;\n  }\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Brand Policy ENGWE Warranty &#038; After-Sales Policy This page explains warranty coverage, return conditions, claim requirements, replacement parts support, exclusions and shipping information for ENGWE products purchased from Ecolymp. Important: This page applies to ENGWE electric bicycles and related accessories. Please contact Ecolymp Support before returning any product, arranging repair, or sending parts back. On [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":77,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-984","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/984","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/comments?post=984"}],"version-history":[{"count":5,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/984\/revisions"}],"predecessor-version":[{"id":3290,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/984\/revisions\/3290"}],"up":[{"embeddable":true,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/77"}],"wp:attachment":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/media?parent=984"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}