{"id":986,"date":"2026-07-03T13:19:37","date_gmt":"2026-07-03T13:19:37","guid":{"rendered":"https:\/\/ecolymp.eu\/?page_id=986"},"modified":"2026-08-26T10:45:43","modified_gmt":"2026-08-26T10:45:43","slug":"kukirin-warranty-after-sales-policy","status":"publish","type":"page","link":"https:\/\/ecolymp.eu\/sl\/support\/kukirin-warranty-after-sales-policy\/","title":{"rendered":"KuKirin Warranty &#038; After-Sales Policy"},"content":{"rendered":"<section class=\"m8-policy-page\">\n<div class=\"m8-policy-hero\">\n    <span class=\"m8-policy-label\">Brand Policy<\/span><\/p>\n<h1>KuKirin Warranty &#038; After-Sales Policy<\/h1>\n<p>\n      This page explains warranty coverage, return conditions, damaged-on-arrival handling, replacement parts support, logistics issues and RMA procedures for KuKirin products purchased from Ecolymp.\n    <\/p>\n<\/p><\/div>\n<div class=\"m8-policy-notice\">\n    <strong>Important:<\/strong><br \/>\n    <span><br \/>\n      This page applies to KuKirin brand products. Please contact Ecolymp Support before returning any product, arranging repair, or sending parts back.<br \/>\n    <\/span>\n  <\/div>\n<div class=\"m8-policy-layout\">\n<aside class=\"m8-policy-toc\">\n      <strong>On this page<\/strong><br \/>\n      <a href=\"#overview\">Overview<\/a><br \/>\n      <a href=\"#return-policy\">Change-of-Mind Returns<\/a><br \/>\n      <a href=\"#damaged-arrival\">Damaged on Arrival<\/a><br \/>\n      <a href=\"#quality-7-days\">Quality Issues Within 7 Days<\/a><br \/>\n      <a href=\"#quality-12-months\">Quality Issues After 7 Days<\/a><br \/>\n      <a href=\"#parts\">Parts &#038; Fees<\/a><br \/>\n      <a href=\"#non-quality\">Non-Quality Issues<\/a><br \/>\n      <a href=\"#logistics\">Logistics Issues<\/a><br \/>\n      <a href=\"#rma\">RMA Return Process<\/a><br \/>\n      <a href=\"#delivery\">Delivery Coverage<\/a><br \/>\n      <a href=\"#contact\">Contact Support<\/a><br \/>\n    <\/aside>\n<div class=\"m8-policy-content\">\n<section id=\"overview\" class=\"m8-policy-block\">\n<h2>1. Overview<\/h2>\n<p>\n          KuKirin after-sales support covers eligible quality-related issues according to the product condition, delivery date, issue type, supporting evidence and verification result.\n        <\/p>\n<p>\n          Ecolymp will assist customers with diagnosis, warranty claim submission, replacement parts support, repair coordination, return handling and logistics communication for eligible KuKirin products.\n        <\/p>\n<p>\n          This brand policy works together with Ecolymp\u2019s general Return &#038; Refund Policy, Warranty Policy and Shipping Policy.\n        <\/p>\n<div class=\"m8-policy-cards\">\n<div>\n<h3>7-Day Arrival Check<\/h3>\n<p>Damage, malfunction, missing items or incorrect items should be reported within 7 days after delivery with evidence.<\/p>\n<\/p><\/div>\n<div>\n<h3>12-Month Support<\/h3>\n<p>Quality-related support may be available within 12 months depending on the issue and part type.<\/p>\n<\/p><\/div>\n<div>\n<h3>RMA Required<\/h3>\n<p>Returns and repairs must follow the approved RMA process. Unapproved returns may cause delays or extra costs.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<section id=\"return-policy\" class=\"m8-policy-block\">\n<h2>2. Change-of-Mind Returns<\/h2>\n<p>\n          KuKirin products may be eligible for change-of-mind return only when the product is complete, unused, undamaged and in a condition suitable for resale.\n        <\/p>\n<p>\n          Returned items should include the product itself, original accessories, packaging, labels, tags, manuals, charger, tools and any included parts. If the returned product is damaged, incomplete, used, missing accessories or affects resale, a deduction may be applied where permitted by applicable law.\n        <\/p>\n<p>\n          For change-of-mind returns, the customer is generally responsible for return shipping costs unless otherwise required by applicable law or confirmed by Ecolymp in writing.\n        <\/p>\n<div class=\"m8-policy-note\">\n          <strong>Before returning:<\/strong><br \/>\n          <span><br \/>\n            Please contact Ecolymp Support first. Returns sent without approval or without the correct RMA process may be refused or delayed.<br \/>\n          <\/span>\n        <\/div>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/return-refund-policy\/\">View Return &#038; Refund Policy<\/a>\n        <\/div>\n<\/section>\n<section id=\"damaged-arrival\" class=\"m8-policy-block\">\n<h2>3. Damaged-on-Arrival Handling<\/h2>\n<p>\n          If you discover damage, malfunction, missing items, incorrect items, signs of repackaging, or delivery-related issues after receiving the product, please contact Ecolymp Support within 7 days after delivery.\n        <\/p>\n<p>\n          The 7-day period starts from the actual delivery date shown in the logistics tracking information.\n        <\/p>\n<p>Please provide:<\/p>\n<ul>\n<li>Order number<\/li>\n<li>Product model and color<\/li>\n<li>Shipping tracking number<\/li>\n<li>Product code, SKU, chassis code or label if available<\/li>\n<li>Photos of the outer packaging and shipping label<\/li>\n<li>Photos or videos of the received product and issue<\/li>\n<li>Clear description of the damage, missing item, incorrect item or malfunction<\/li>\n<\/ul>\n<p>\n          After verification, Ecolymp may provide replacement parts, partial refund, reshipment, return, replacement or refund depending on the issue and applicable policy.\n        <\/p>\n<div class=\"m8-policy-warning\">\n          Please keep the original packaging and all accessories until the case is resolved. Packaging photos may be required for logistics verification.\n        <\/div>\n<\/section>\n<section id=\"quality-7-days\" class=\"m8-policy-block\">\n<h2>4. Quality Issues Within 7 Days<\/h2>\n<p>\n          If a confirmed product quality issue occurs within 7 days after delivery, Ecolymp may provide return, refund, repair support or replacement parts depending on the issue and verification result.\n        <\/p>\n<p>\n          For approved returns caused by product quality issues within 7 days, the refund or handling solution will be processed after the returned item is received and verified.\n        <\/p>\n<p>\n          For approved repairs caused by product quality issues within 7 days, repair costs and relevant logistics costs may be covered according to the applicable policy and verification result.\n        <\/p>\n<div class=\"m8-policy-note\">\n          <strong>Inspection recommended:<\/strong><br \/>\n          <span><br \/>\n            We recommend unpacking and inspecting the product promptly after delivery, while keeping photos or videos of the package and product condition.<br \/>\n          <\/span>\n        <\/div>\n<\/section>\n<section id=\"quality-12-months\" class=\"m8-policy-block\">\n<h2>5. Quality Issues After 7 Days and Within 12 Months<\/h2>\n<p>\n          For quality-related repair requests after the first 7 days but within 12 months after purchase or delivery, Ecolymp may provide replacement parts and repair support according to the issue type and verification result.\n        <\/p>\n<p>\n          For eligible quality-related parts needed between 7 days and 12 months, replacement parts may be provided free of charge. Shipping cost responsibility may depend on the case and applicable policy.\n        <\/p>\n<p>\n          After the one-year warranty period, KuKirin products may still be supported through paid repair services or paid replacement parts where available. The customer may be responsible for parts, labor and logistics costs.\n        <\/p>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/warranty-policy\/\">View Warranty Policy<\/a>\n        <\/div>\n<\/section>\n<section id=\"parts\" class=\"m8-policy-block\">\n<h2>6. Parts Issuance and Fees<\/h2>\n<p>\n          Replacement parts support depends on the issue type, part type, warranty period and verification result.\n        <\/p>\n<div class=\"m8-table-wrap\">\n<table class=\"m8-policy-table\">\n<thead>\n<tr>\n<th>Situation<\/th>\n<th>Typical Handling<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Quality-related parts needed within 7 days<\/td>\n<td>Parts may be provided free of charge, and shipping may be covered after verification.<\/td>\n<\/tr>\n<tr>\n<td>Quality-related parts needed after 7 days and within 12 months<\/td>\n<td>Parts may be provided free of charge, but shipping cost responsibility may depend on the case and policy.<\/td>\n<\/tr>\n<tr>\n<td>After the one-year warranty period<\/td>\n<td>Parts, repair and shipping costs are generally the customer\u2019s responsibility.<\/td>\n<\/tr>\n<tr>\n<td>Wear-and-tear parts<\/td>\n<td>Parts such as tires, brake kits and similar consumables that wear during use generally need to be purchased and replaced by the customer.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<div class=\"m8-policy-note\">\n          <strong>Compatibility check:<\/strong><br \/>\n          <span><br \/>\n            For parts requests, please provide the product model, photos, labels or codes where required to help confirm compatibility.<br \/>\n          <\/span>\n        <\/div>\n<\/section>\n<section id=\"non-quality\" class=\"m8-policy-block\">\n<h2>7. Non-Quality Issue Handling<\/h2>\n<p>\n          If the issue is caused by non-quality reasons, even within the warranty period, Ecolymp may provide after-sales support but may not cover the related costs.\n        <\/p>\n<p>Non-quality issues include but are not limited to:<\/p>\n<ul>\n<li>Battery, instrument panel or connector damage caused by prolonged use in rain or immersion in water.<\/li>\n<li>Malfunctions caused by overloading the drive system, prolonged climbing or extended use on rough terrain.<\/li>\n<li>Issues caused by failure to follow the user manual for operation, maintenance and care.<\/li>\n<li>Unauthorized modifications, additions or changes to appearance or functionality.<\/li>\n<li>Accidental damage, improper storage or unsuitable usage environment.<\/li>\n<li>Mismatched, altered or missing invoices, warranty cards, model numbers or serial numbers.<\/li>\n<li>Issues caused by non-compliance with local laws and regulations, including accidents that violate warranty terms.<\/li>\n<li>Normal wear of consumable parts such as tires, brake pads, tubes, chains and similar items.<\/li>\n<\/ul>\n<div class=\"m8-policy-warning\">\n          Water damage, unauthorized modification, overloading, accident damage and misuse are generally not covered as warranty quality issues.\n        <\/div>\n<\/section>\n<section id=\"logistics\" class=\"m8-policy-block\">\n<h2>8. Logistics Issues<\/h2>\n<p>\n          Logistics issues are handled based on the tracking record, courier investigation, delivery status and supporting evidence.\n        <\/p>\n<div class=\"m8-table-wrap\">\n<table class=\"m8-policy-table\">\n<thead>\n<tr>\n<th>Issue Type<\/th>\n<th>Typical Handling<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Incorrect address, refusal of delivery, recipient not found<\/td>\n<td>The customer may be responsible for original shipping, return shipping and related logistics costs where permitted by applicable law.<\/td>\n<\/tr>\n<tr>\n<td>Lost package or missing tracking information<\/td>\n<td>Ecolymp will help verify with the logistics provider. After loss is confirmed, a reshipment or refund may be arranged according to the case.<\/td>\n<\/tr>\n<tr>\n<td>Marked delivered but not received<\/td>\n<td>Ecolymp will help request proof of delivery or file a claim with the logistics provider. Handling depends on the official courier investigation result.<\/td>\n<\/tr>\n<tr>\n<td>Order cancellation or address change after shipment<\/td>\n<td>Interception or address change is not guaranteed and depends on the carrier and actual logistics status.<\/td>\n<\/tr>\n<tr>\n<td>Repair return using customer-arranged shipping<\/td>\n<td>If the customer uses an unapproved shipping method, related loss, delay or warehouse receipt issues may be the customer\u2019s responsibility.<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/shipping-policy\/\">View Shipping Policy<\/a>\n        <\/div>\n<\/section>\n<section id=\"rma\" class=\"m8-policy-block\">\n<h2>9. RMA Return Process<\/h2>\n<p>\n          KuKirin returns and repairs must follow the RMA return process confirmed by Ecolymp Support. Please do not return products or parts without approval.\n        <\/p>\n<ol>\n<li>\n            <strong>Contact Ecolymp Support.<\/strong><br \/>\n            Send your order number, tracking number, product model, issue description, photos\/videos and detailed return address.\n          <\/li>\n<li>\n            <strong>Case review.<\/strong><br \/>\n            Ecolymp Support will review the case and confirm whether additional evidence is needed.\n          <\/li>\n<li>\n            <strong>RMA confirmation.<\/strong><br \/>\n            If the return is approved, Ecolymp will confirm the RMA return method and provide further instructions.\n          <\/li>\n<li>\n            <strong>Return label or customer-arranged shipping.<\/strong><br \/>\n            If Ecolymp provides a return label, print it and attach it to the package as instructed. If you arrange your own shipping after approval, you must provide the actual return tracking number.\n          <\/li>\n<li>\n            <strong>Warehouse receipt and inspection.<\/strong><br \/>\n            After arrival, the package will be matched with the return information and inspected before refund, repair, replacement or other handling is processed.\n          <\/li>\n<\/ol>\n<div class=\"m8-policy-warning\">\n          If the customer fails to provide the correct tracking number, uses an unapproved shipping method, or sends the package without RMA confirmation, Ecolymp may not be responsible for resulting loss, delay or warehouse rejection.\n        <\/div>\n<\/section>\n<section id=\"delivery\" class=\"m8-policy-block\">\n<h2>10. Delivery Coverage<\/h2>\n<p>\n          KuKirin delivery coverage may include the following European countries, depending on product availability, warehouse, carrier and destination.\n        <\/p>\n<div class=\"m8-country-list\">\n          <span>Poland<\/span><br \/>\n          <span>Austria<\/span><br \/>\n          <span>Belgium<\/span><br \/>\n          <span>Bulgaria<\/span><br \/>\n          <span>Croatia<\/span><br \/>\n          <span>Czech Republic<\/span><br \/>\n          <span>Denmark<\/span><br \/>\n          <span>Estonia<\/span><br \/>\n          <span>Finland<\/span><br \/>\n          <span>France<\/span><br \/>\n          <span>Germany<\/span><br \/>\n          <span>Greece<\/span><br \/>\n          <span>Netherlands<\/span><br \/>\n          <span>Hungary<\/span><br \/>\n          <span>Ireland<\/span><br \/>\n          <span>Italy<\/span><br \/>\n          <span>Latvia<\/span><br \/>\n          <span>Lithuania<\/span><br \/>\n          <span>Luxembourg<\/span><br \/>\n          <span>Portugal<\/span><br \/>\n          <span>Romania<\/span><br \/>\n          <span>Slovakia<\/span><br \/>\n          <span>Slovenia<\/span><br \/>\n          <span>Spain<\/span><br \/>\n          <span>Sweden<\/span>\n        <\/div>\n<div class=\"m8-policy-note\">\n          <strong>Delivery availability:<\/strong><br \/>\n          <span><br \/>\n            Delivery coverage may vary by model, warehouse, stock status and destination. Please contact Ecolymp Support if your address is outside standard EU mainland coverage.<br \/>\n          <\/span>\n        <\/div>\n<\/section>\n<section id=\"contact\" class=\"m8-policy-block\">\n<h2>11. Contact Support<\/h2>\n<p>\n          For KuKirin warranty, return, shipping, RMA or replacement parts support, please contact Ecolymp Support before taking further action.\n        <\/p>\n<div class=\"m8-contact-box\">\n<div>\n            <strong>Email<\/strong><br \/>\n            <a href=\"mailto:support@ecolymp.eu\">support@ecolymp.eu<\/a>\n          <\/div>\n<div>\n            <strong>Please include<\/strong><br \/>\n            <span>Order number, product model, issue description, photos\/videos, tracking number and serial number or label if available.<\/span>\n          <\/div>\n<\/p><\/div>\n<div class=\"m8-policy-links\">\n          <a href=\"\/support\/\">Back to Support Center<\/a><br \/>\n          <a href=\"\/support\/warranty-policy\/\">Warranty Policy<\/a><br \/>\n          <a href=\"\/support\/return-refund-policy\/\">Return &#038; Refund Policy<\/a><br \/>\n          <a href=\"\/support\/shipping-policy\/\">Shipping Policy<\/a>\n        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display: block;\n  }<\/p>\n<p>  .m8-policy-block {\n    padding: 24px 18px;\n  }<\/p>\n<p>  .m8-policy-block h2 {\n    font-size: 26px;\n  }\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Brand Policy KuKirin Warranty &#038; After-Sales Policy This page explains warranty coverage, return conditions, damaged-on-arrival handling, replacement parts support, logistics issues and RMA procedures for KuKirin products purchased from Ecolymp. Important: This page applies to KuKirin brand products. Please contact Ecolymp Support before returning any product, arranging repair, or sending parts back. On this page [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":0,"parent":77,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-986","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/986","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/comments?post=986"}],"version-history":[{"count":4,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/986\/revisions"}],"predecessor-version":[{"id":3291,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/986\/revisions\/3291"}],"up":[{"embeddable":true,"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/pages\/77"}],"wp:attachment":[{"href":"https:\/\/ecolymp.eu\/sl\/wp-json\/wp\/v2\/media?parent=986"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}