1. Overview

Ecolymp ships e-bikes, e-scooters, accessories and parts from available warehouses depending on brand, product model, stock status and destination country.

Many products are shipped from EU warehouses. Delivery times may vary depending on warehouse location, courier service, public holidays, local delivery capacity, remote areas and stock availability.

This Shipping Policy applies to eligible purchases made directly from Ecolymp. Some brand-specific shipping rules may apply, especially for pre-order items, accessories, parts, remote areas, islands or non-standard delivery destinations.

2. Shipping Coverage

Ecolymp mainly serves customers in Slovenia and supported EU countries. Delivery availability may depend on the product brand, warehouse, model, battery restrictions and courier service.

Common supported European delivery countries may include:

Some remote areas, islands, affiliated territories and non-EU regions may not be supported for certain products. Delivery to Switzerland, Norway, Turkey or island regions may be unavailable for some brands or products.

3. Order Processing Time

Order processing begins after your order is confirmed and payment is received. Processing time may vary depending on warehouse availability, product stock status and public holidays.

4. Estimated Delivery Time

Estimated delivery time begins after the order has been shipped, not from the time the order is placed. Delivery may be affected by local courier delays, holidays, remote delivery locations, weather or unexpected logistics issues.

5. Shipping Fees, Taxes and Duties

For many complete e-bike and e-scooter products, standard shipping to supported EU countries may be included in the product price or offered free of charge.

Some accessories, parts, remote areas, non-standard destinations or special delivery services may have different shipping costs. Any additional cost shown at checkout or confirmed by Ecolymp Support will apply.

If a product page states that shipping, taxes or duties are included, this applies only to the listed product and supported delivery region. If your address is outside the standard delivery area, please confirm before ordering.

6. Warehouses and Carriers

Ecolymp and its partner brands may use different warehouses and carriers depending on product brand, stock and destination.

Carrier selection is determined by warehouse availability, package size, battery shipping requirements and destination. Customers usually cannot choose the carrier unless Ecolymp confirms this in writing.

7. Order Tracking

Once your order has been shipped, tracking information will normally be sent to the email address used when placing the order.

Tracking may take extra time to update after the shipping label is created. In some cases, tracking information may not update until the package is scanned by the carrier.

1. After your order is confirmed, we or the warehouse will prepare the shipment.
2. Once the shipping label is created, tracking information may be generated.
3. Tracking updates may appear after the carrier scans the package.
4. If tracking does not update for an unusually long time, contact Ecolymp Support.

8. Pre-orders, Out-of-Stock Items and Split Shipments

Pre-order products will be shipped according to the estimated delivery or dispatch date shown on the product page. The date may change due to production, warehouse or logistics conditions.

If an item is out of stock or unavailable after you place an order, we will notify you by email and provide available options where possible.

If your order includes multiple products or accessories, items may be shipped separately depending on warehouse stock and carrier arrangement.

9. Delivery Issues, Damage, Missing Items or Lost Packages

Please inspect the package when it arrives. If the outer packaging is visibly damaged, take photos before opening it and keep the packaging materials.

If your order is damaged, missing parts, incorrect, delayed, marked as delivered but not received, or has no tracking update for an unusual period, please contact Ecolymp Support as soon as possible.

• Order number
• Tracking number
• Delivery address
• Photos of the package and shipping label
• Photos or videos showing product damage or missing parts
• A clear description of the issue

We will help check with the warehouse or logistics provider and provide the next steps based on the investigation result.

10. Address Changes, Order Changes and Cancellation

If you need to change your delivery address, product model, color or order details, please contact Ecolymp Support as soon as possible.

Once an order has been shipped or a tracking number has been generated, changes may not be possible. If interception, address change or delivery change is attempted, success depends on the warehouse and carrier.

If an order has already shipped, cancellation may not be possible. In this case, the order may need to follow the return process after delivery.

If a delivery fails because of an incorrect address, refusal of delivery, unavailable recipient or other customer-related issue, the customer may be responsible for the original shipping cost, return shipping cost and related logistics costs where permitted by applicable law.

11. Return Shipping and After-Sales Logistics

Please do not return any product without approval. If a return is approved, Ecolymp Support will provide RMA instructions and confirm the correct return method.

Returns sent using an unapproved method may be refused, delayed or result in additional costs. If you arrange your own return shipping after approval, you must provide a valid tracking number.

For repair or warranty-related returns, shipping responsibility depends on the case, product condition, issue type, brand policy and applicable law.

12. Contact Support

For shipping, tracking, delivery or logistics questions, please contact Ecolymp Support.