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After-Sales

About Ecolymp

Ecolymp is a professional e-commerce platform based in Slovenia. We offer high-quality and affordable outdoor travel products, including electric bicycles, electric scooters and a full range of supporting accessories. We are committed to providing our customers with premium products, fast delivery, reliable quality and competitive prices.

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Ride Electric, Live Limitless

Premium eBikes for Commute, Adventure & Every Ride in Between

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eBikes For Every Need & Everyone

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We design premium, reliable eBikes for every rider—whether you’re commuting to work, exploring trails, or cruising around town. Built with powerful motors, long-lasting batteries, and durable frames, our bikes deliver smooth, effortless rides for every adventure.

FAQs

Where is ECOLYMP located?

ECOLYMP is a global company with its roots in Slovenia. To serve our customers effectively, we operate with partner factories in both China and Europe, and maintain warehouses across Europe.

Can I visit your local warehouse to see the bikes?

Absolutely! We have partner showrooms in Slovenia where you can get a closer look at our bikes. To arrange your visit and find the best location for you, please reach out to our sales manager by email. They'll be glad to assist!

How long will it take for delivery?

Generally speaking, orders for ebikes are expected to be delivered in 7-10 working days, and orders for accessories are expected to be delivered in 14-20 working days. But it may sometimes be extended depending on the logistics situation.

Do I need to pay customs duties?

The displayed price already includes shipping and tax, you don't need to pay extra.

Is it possible to provide an invoice?

Yes. If you need an invoice, please contact the following email address for help: [email protected]

How do I pay for my orders?

We accept various payment methods common in Slovenia, including Visa, MasterCard, Maestro, Apple Pay, and Google Pay.

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