Absolutely! We have partner showrooms in Slovenia where you can get a closer look at our bikes. To arrange your visit and find the best location for you, please reach out to our sales manager by email. They'll be glad to assist!

Generally speaking, orders for ebikes are expected to be delivered in 7-10 working days, and orders for accessories are expected to be delivered in 14-20 working days. But it may sometimes be extended depending on the logistics situation.

The displayed price already includes shipping and tax, you don't need to pay extra.

Yes. If you need an invoice, please contact the following email address for help: [email protected]

We accept various payment methods common in Slovenia, including Visa, MasterCard, Maestro, Apple Pay, and Google Pay.

You can easily track your order! Just head to the Help Center on our website and look for the order tracking option to view your order's status.

Unfortunately we are unable to modify an order once it has been shipped. It is advisable to check your order before placing it. If you want to cancel your order, please refuse the package. For returns due to customer reasons, customers need to pay for shipping.

Generally this is not possible. When you receive your bike, it is very important that you carefully inspect it for any imperfections or defects. If your bike was delivered malfunction, please contact our customer service email: [email protected]. An exchange for the same bike is possible in certain cases.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified.

Due to the restrictions of the logistics company, we are currently unable to deliver to some remote areas. You can learn more on our Shipping page.

edal Assist (PAS) is a mode that provides power only when you pedal. If you're used to riding a traditional bike, the pedal-assist mode has a more intuitive feel compared to the throttle mode.

A thumb throttle can be fitted to most of the eBikes in our range. The throttle on the e-bike can be activated from a complete stop.

Sorry, our batteries have several hundred watt-hours capacity, while airline regulations typically limit the maximum battery size to 100-150 watt-hours. There is no airline we know of that accepts batteries with energy capacities this high.

The weight capacity varies depending on the specific product model. You can find the exact weight capacity for each bike in its product manual.

No, our electric bikes are EAPC compliant, meaning they adhere to the EU's Electrically Assisted Pedal Cycle standards. Therefore, a driver's license or insurance is not required to ride them in the EU.

Yes, electric bikes are legal to ride on public roads in the EU. However, they must meet certain criteria to be classified as Electrically Assisted Pedal Cycles (EAPCs). The bike must have pedals that can be used to propel it, the motor should not exceed 250 watts, and the electric assistance should cut off when the bike reaches 15.5 mph (25 km/h). It's important to ensure your electric bike meets these requirements to be road legal.

Electric bikes in the EU are legally limited to a maximum speed of 15.5 mph (25 km/h) when using the motor assistance. Once you reach this speed, the motor will no longer provide assistance, and you can continue pedalling under your own power.

Yes, most electric bikes in the EU are designed to withstand light rain and wet conditions. However, it's important to check the manufacturer's guidelines regarding water resistance and maintenance. While riding in heavy rain or through deep water is not recommended, a light drizzle or damp conditions should not pose a problem for properly sealed electric bike components.

Electric bikes in the EU generally require regular maintenance, similar to traditional bicycles. Routine maintenance tasks include checking tire pressure, lubricating the chain, ensuring proper brake function, and inspecting the battery and electrical components. It's also recommended to have periodic professional servicing to ensure optimal performance and safety.

Yes, electric bikes in the EU can be ridden without engaging the motor. Most electric bikes offer multiple levels of pedal assistance or the option to ride in "non-assist" mode, where you rely solely on pedal power. This flexibility allows you to choose how much assistance you want from the motor and enjoy the benefits of both electric and traditional cycling.

Slightly wet conditions, such as riding in light rain or on wet roads. However, if your e-bike is exposed to a lot of moisture or heavy rainfall, it can cause damage to the electronic components. To maximize the protection of your e-bike and keep your warranty valid, here are a few tips you can consider: Forbidden to soak the e-bike in water. Try to avoid riding in heavy rain, especially when exposed to water for a long time. Consider using a raincoat or rain cover to protect the electronic components of your e-bike in situations where you may encounter moisture or rain. Perform regular maintenance and upkeep to ensure that all components of the electric bicycle are in good working condition.

All ebikes meet European standards and can be ridden in Europe.

We don't recommend letting children sit in the back seat of the bicycle, as this poses a safety risk.

Yes! Check out our Accessories page to see what's available. These products cannot be preinstalled on a bike prior to shipment. They will be shipped in their own respective packages. If the part you need is not listed on our website, contact us.

Yes! Installation instructions for all our ebikes can be found on our official Youtube channel. Our Youtube channel will be continuously updated, follow us and you can learn more about our new product introductions or product reviews at any time.

Some of our e-bikes have taillights, some don't. You can see if the bike of your choice is equipped in the introduction section of our product page.

If you encounter quality problems during the warranty period, please send your order number, and faulty photos or videos to support: [email protected], our after-sales staff will reply within 24 hours on working days. Please note that if the product is damaged due to uncontrollable natural reasons or your mistakes, ECOLYMP will provide paid repair services.

Please check if the wires of your headlights are connected well and check for any damage. If you find that the problem still cannot be solved, please send an email to [email protected] to contact our support team.

Yes! You can access the charge port and the USB port on all e-bike models without removing the battery from the bike. Also your battery can be brought inside and set to charge.

Batteries typically last 5-6 years. However, this can vary depending on how much you use your e-bike. The batteries will still deliver more than 80% of their original capacity after 500 charge cycles. To prolong the lifetime of the battery there are several procedures that can be followed. The main ones include: If storing the battery for more than 2 weeks it should be kept in a cool, dry place with a 70%-80% charge remaining in it. Avoid running the battery completely flat. Charging batteries when they still have 10-15% of power remaining will significantly extend their lifetime.

Generally depending on the battery and charger type a full battery charge will take between 3-8 hours.

All batteries have an internal BMS. The BMS regulates the current and voltage entering and exiting the battery. It prolongs the lifetime of the battery and ensures all the cells are drained at equal rates. It also protects the battery from transient events and monitors the temperature of the cells.

An ampere hour (abbreviated Ah, or amp hour) is the amount of energy charge in a battery which will allow one amp hour of current to flow for one hour. A higher amp hour battery will have more range on a bike than one with a lower value if both batteries have the same voltage. You can multiply the voltage by amp hour capacity to calculate the total energy capacity in Watt Hours.

The battery is the major component on the bike that may need extra care in extreme weather. The optimal operating temperature for the batteries is 10℃ to 55℃.

The only component that you need to be concerned about when operating in extreme temperatures is the battery. The optimal operating temperature for a battery is 10℃ to 55℃. Battery efficiency can be severely limited outside of these temperatures and should be avoided as much as possible.

Yes! You can purchase a stem riser that will position the handlebars in a more comfortable position that fits your riding style. If you need help finding a compatible stem riser, you can contact us to submit a help ticket for more information.

Yes! Every e-bike comes with 2 keys for the battery. It's best to keep one as safe as possible, but if you do lose both, you can purchase a replacement one from us.

Yes! The fat tire provides massive grip and mechanical stability in any complex riding conditions, which can protect the riding safety of cyclists, especially the elderly.

The dual suspension can efficiently soak up most of the jarring bumps, especially on complex and bumpy roads, which helps you to reduce fatigue and ride faster.

Internal gear sensor is for internal derailleur. External gear is for external derailleur.