Overview

DRVETION products are covered by brand after-sales support for eligible quality issues, subject to the warranty period and claim conditions below.

The warranty applies to manufacturing defects and confirmed quality issues under normal use. It does not cover damage caused by misuse, accidents, unauthorized modification, improper maintenance, water damage, overloading, or normal wear and tear.

Customers must contact Ecolymp support before returning any product or part. Unauthorized returns may be refused or delayed.

Warranty Summary

DRVETION warranty coverage depends on the component type. Main electrical and structural components normally have longer warranty coverage, while consumable parts and appearance parts have shorter coverage.

Warranty Coverage Table

Warranty Claim Requirements

To process a warranty or after-sales claim, customers may be asked to provide the following information:

• Order number or proof of purchase.
• Product model, color and configuration.
• Clear photos or videos showing the issue.
• Serial number or product identification label, where applicable.
• Error code, display information or diagnostic details, where applicable.
• Photos of the outer packaging if the issue may be related to shipping damage.

Battery, motor, charger, controller and display-related claims may require additional verification before replacement parts can be arranged.

Return, Cancellation & Fee Rules

The following return and cancellation rules apply to DRVETION products, subject always to your statutory consumer rights under applicable EU and national consumer law.

1. Minor Scratches or Cosmetic Marks

Minor scratches on the bike frame do not constitute a product quality issue and are not accepted as grounds for a quality-related return. If the buyer is concerned about this, please place your order with caution. Generally, there will be no scratches.

However, if such a situation occurs, appropriate compensation may be offered to the buyer depending on the actual condition and damage assessment. The maximum compensation amount is €25.

2. Return of an Unused Bike

If a customer returns an unused bike and the return is treated as a change-of-mind or no-reason return, the customer is responsible for the return shipping cost.

If the customer arranges the return shipment by themselves, the estimated return shipping cost is approximately €90.

After the returned product arrives at our warehouse, the refund amount will be assessed based on the returned condition of the product. If the product has been used, damaged, missing accessories, missing packaging, or otherwise affected in a way that reduces its resale value, a full refund may not be available.

3. Quality Issue Within the Initial Inspection Period

If a quality issue is reported within the initial inspection period after delivery and the issue makes the bike inoperable, an unconditional return may be accepted after the issue is confirmed.

Customers must provide clear proof, such as photos or videos, showing the issue. The final return solution will be arranged after verification.

4. Returns Without Quality Issues

Returns without a quality issue may be accepted only when the returned product is unused, complete, and does not affect resale. A return request should be supported by photos of the complete bicycle, original packaging, accessories, and product condition.

For non-quality-related returns, the customer is responsible for return shipping costs. The estimated return shipping fee is €200.

If the returned product has been used, damaged, missing accessories, missing packaging, or its resale value has otherwise been affected, the refund amount may be reduced according to the actual condition of the product.

5. Quality Issue Within 30 Days of Receipt

If, within 30 days of receiving the product, a confirmed quality issue makes the product functionally unusable and the issue cannot be resolved by replacing parts, an unconditional return may be accepted after verification.

After the goods are returned to the warehouse, a technician will inspect the bicycle. If the actual condition of the product does not match the customer’s reported issue, the customer may be responsible for the return shipping cost of €200 and a depreciation fee of €70.

6. Order Cancellation

If an order has already been placed and the customer requests cancellation before shipment, the final cancellation result depends on the system and warehouse processing status. If cancellation is successful before shipment, the order will be cancelled.

Once a shipping tracking number has been issued, the order normally cannot be cancelled. If cancellation is unsuccessful and the customer refuses delivery, or if delivery cannot be completed due to the customer’s refusal, the customer may be charged round-trip shipping fees of €200.

7. Incorrect Shipping Address or Refusal to Accept Delivery

If a return is caused by an incorrect shipping address provided by the customer, refusal to accept the package, failure to receive the package, or a similar customer-side reason, the customer is responsible for all return shipping costs.

The estimated return shipping fee is €200.

Parts & Repair Support

For verified warranty issues, Ecolymp may arrange replacement parts, repair guidance, troubleshooting steps or other appropriate support.

In many cases, sending replacement parts is faster than returning the full bicycle. Customers may be asked to install simple replacement parts with guidance, or to seek local repair support when appropriate.

If a part is outside the warranty period or the issue is not covered by warranty, paid parts or paid repair support may be offered where available.

Warranty Exclusions

DRVETION warranty does not normally cover:

• Normal wear and tear, consumable wear or cosmetic aging.
• Damage caused by accident, impact, crash, fall or improper storage.
• Damage caused by rain exposure beyond normal use, water immersion, water ingress or cleaning with high-pressure water.
• Damage caused by overloading, improper riding, rough terrain abuse, racing or stunt riding.
• Damage caused by unauthorized modification, disassembly, repair or non-original parts.
• Issues caused by incorrect assembly, incorrect charging, unstable voltage or improper maintenance.
• Damage caused by failure to follow the user manual or safety instructions.
• Loss of accessories, packaging or parts after delivery, unless reported with valid proof within the required reporting period.
• Products with altered, removed or mismatched serial numbers.

DRVETION Shipping Policy

DRVETION products may be shipped from European warehouses where available. Processing and delivery times depend on product availability, destination country, carrier capacity and seasonal logistics conditions.

Processing Time

Orders are normally processed after payment confirmation. Processing time may vary during holidays, peak seasons or when an order requires manual verification.

Delivery Time

Delivery time is usually around 1–7 business days after dispatch, depending on destination and carrier service.

Carriers

DRVETION orders may be delivered by UPS, DPD, FedEx or other suitable carriers depending on the warehouse and destination.

Shipping Damage

If the product arrives with visible shipping damage, customers should take photos of the outer carton, shipping label, inner packaging and damaged part, then contact Ecolymp support as soon as possible.

RMA / Return Process

Please do not return any DRVETION product without contacting Ecolymp support first.

1. Contact Ecolymp support with your order number and issue description.
2. Provide photos, videos, serial number and other proof as requested.
3. Ecolymp will review the case and confirm whether it is eligible for return, replacement parts, repair support or another solution.
4. If a return is approved, Ecolymp will provide return instructions.
5. Returned products must be packed securely with all required parts and accessories.
6. Refunds or replacements will be processed after inspection, where applicable.

Unauthorized returns, incomplete returns or returns sent to the wrong address may be refused, delayed or subject to additional costs.